By Neal Flesner with excerpts from Jim Eisenhart’s project success guide, Turning the Problem Construction Project into Extraordinary Success.
While many of us have mastered the art of emailing, texting, tweeting, Facebook Messenger and other electronic written communication, verbal communication is still the best way to effectively communicate on a construction project.
A form of digital communication we try to discourage, especially when facilitating problem projects, is email. Although email is trackable and can deliver a message to a team member quickly, it’s not appropriate for all types of messages, it may be overlooked, and it can be easily misinterpreted.
We’ve found that email wastes at least 60% of your time and the time of your fellow team members. Do emails or letters ever solve problems or create opportunities for success? Rarely. Are emails often misinterpreted by those who read them? Yes!
To improve project teamwork, we tell our project teams during the communication